Privacy Policy

Ingenuity Systems respects your privacy and the privacy of all users who visit this site. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every Ingenuity Web page.  We may collect, retain, and use information about you and your use of this site to help make your experience better. As described below, we will not share this information without your permission with unrelated third parties nor use it for any purpose other than to improve our products and your Ingenuity experience. The following policies are in effect for all of our webpages operated as ingenuity.com and any information obtained from within our products. Please direct questions regarding this policy to privacy@ingenuity.com.

Ingenuity Systems is an A+ Accredited member of the Better Business Bureau and our privacy practices are consistent with the BBB code of Business Practices.  We proudly display the Better Business Bureau seal of approval.

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Protecting your Data Privacy

HIPAA Compliance. Ingenuity Systems is focused on securing customer data (Patient Health Information) and assuring all privacy and compliance measures are enforced.  All data is 256 bit AES encrypted in-transit and at-rest. The Variant Analysis Application and hosted infrastructure are HIPAA certified and in compliance with the Code of Federal Regulation (CFR 45).  Our Policies, Corrective Action Plans (CAPS), and Remediation requirements have been certified by an external audit firm that will conduct quarterly audits to ensure adherence to all compliance requirements and policy updates.  The Ingenuity audit emphasizes the strict adherence to the Administrative, Technical, and Physical Safeguards of the HIPAA policy mandates.

Ingenuity HIPAA seal

Safe Harbor Compliance. Ingenuity Systems has self-certified its privacy practices as consistent and compliant with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Ingenuity Systems has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.

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In compliance with the US-EU and US-Swiss Safe Harbor Principles, Ingenuity Systems commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Ingenuity Systems at: privacy@ingenuity.com or call our support team at: +1 (866) 464-3684 or +1 (650)-381-511.

Ingenuity Systems has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Ingenuity Systems, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Information collected by Ingenuity Systems is collected with the intent of running and managing our websites and applications as well as improving customer experiences. The information is almost always used in aggregate and with appropriate controls on rare occasions when personally identifiable. Ingenuity has adopted the privacy policy best practices of Truste who has over a decade of expertise in the issues that matter most in online privacy. Click here for full policy details.

Privacy Policy by TRUSTe

What else should I know about my privacy?

Although we will use all reasonable efforts to safeguard the privacy of your personal information, transmissions made by means of the Internet cannot be made absolutely secure. Ingenuity assumes no liability for disclosure of data due to errors in transmission or unauthorized third parties.

Acceptance of Privacy Policy
By using the Ingenuity site and services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, your only remedy is to discontinue use of the Ingenuity site. We reserve the right to modify this Privacy Policy at any time. If you have questions or concerns about our specific policies, please send e-mail to privacy@ingenuity.com