For additional login help and system troubleshooting, please go to http://www.ingenuity.com/login_troubleshooting.html
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* If you are unsure of your operating system version, go to Control Panel, System to check which one is installed on your computer. If you do not have one of the above operating systems, contact Ingenuity Customer Support at support@ingenuity.com or 650-381-5111 for more help.
** If you are unsure of your web browser version, go to the Help menu at the top of the web browser and choose About Internet Explorer. Update the browser if necessary. You can update your browser at http://www.microsoft.com/windows/ie/downloads/default.asp. In addition, Firefox version 1.0 or higher is also supported on PCs, but not on Macs.
*** Java Runtime Environment (JRE) is the program required to run Java applications and applets on your computer. We recommend the use of JRE version 1.6.0_07. To download, please go to http://www.ingenuity.com/java/jre-windows.exe. Additionally JRE versions 1.5.0_07, 1.5.0_08, and 1.5.0_09 are incompatible with Java WebStart. If you are unsure of your JRE version, open your control panel, click on the Java icon, and go to the section "About".
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