Customer Support

PhD level scientists are available to answer your questions from 6:00 AM and 5:00 PM Pacific Time, Monday through Friday

QIAGEN Silicon Valley offers its customers comprehensive product support between 6:00 AM and 5:00 PM PST (Pacific Time), Monday through Friday (excluding major holidays).  We staff PhD level scientists to help answer your difficult questions.  Their expertise can be accessed in two ways:


Advance notice: QIAGEN Bioinformatics Support Helpdesk will be running a limited service on December 26 and 31, 2014 and will be closed on December 24 and 25, 2014 and January 1, 2015. Please note, all requests received during this time will be addressed as soon as possible.


For more immediate help with questions regarding IPA or Ingenuity Variant Analysis, please refer to the Help section of the application. Our online Help pages contain all the resources you need to answer your questions or to get started, including: