Ingenuity Systems, Inc. offers its customers comprehensive product support. PhD level scientists are available to answer your questions. Their expertise can be accessed via email at support@ingenuity.com.
Alternatively, Customer Support can be reached by telephone at 650.381.5111.
Support is available between 6:00 AM and 5:00 PM PST (Pacific Time) from Monday through Friday, excluding major holidays.
For more immediate help with questions regarding IPA, please refer to the Help section of the application. Our online Help pages contain all the resources you need to answer your questions or to get started,
including:
- A step-by-step Tutorial that walks you through analyzing your data
- Training Videos to learn about the application
- Templates that can be used to format and upload your data
- Technical requirements for your computer
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